MollyMats stands behind all of our products, and we hope you are thrilled with your purchase!
All MollyMats are made to order and therefore are not returnable. Please allow 7-10 days for processing and fulfillment. We encourage you to order color swatches to ensure your satisfaction. However, if you do need to make a return due to incorrect or damaged shipment, you must initiate a Return Merchandise Authorization (RMA) request.
To do so, go to the Contact page on MollyMats.com, click on the Return Merchandise Authorization (RMA) button, fill out the form, and send. You will receive an email with your RMA code and return instructions. Any item returned without an RMA code will not be eligible for a refund.
In the event that there is a problem with your order due to our error, please notify us within 7 days of receipt by filling out the RMA request form and selecting “Wrong Order” in the “Reason for Return” drop down list. Only then can we issue a call-tag to exchange the merchandise and get the correct order to you.
In the event of a damaged shipment, please report all damage to MollyMats, and shipping company, within 48 hours of receipt. To notify MollyMats please fill out the RMA request form and select “Damage” in the “Reason for Return” drop down list.
To notify shipper, please call their customer service number.
- UPS: 800-742-5877
- FedEx: 800-463-3339
- USPS: 800-275-8777